Methods of training - Business studies

Methods of training

* Induction training:

    * In this type of training, we introduce the new workers to their new work colleagues, their role and responsibilities, the facilities available to the worker, such as the canteen, and the health and safety procedures in the workplace. The main benefit of this type of training is that the worker will quickly feel part of the business, the main disadvantages is that it that it increases business costs as the workers is not adding output but are receiving their wage or salary.

*  On-the-job training:

    * In this type of trading the worker learns the skill that they need to complete the tasks in the workplace. They will often sit with an experienced worker and watch how they perform the task.

    * The main advantage is that this type of trading is relatively cheap since the worker is completing tasks while they learn how the business how the has to be done and while doing that their are producing output. 

    * There are also disadvantages like the worker picking up the experienced worker bad habits, slowing down the production and not learning the most up-to-date methods.

* Off-the-job training

    * This type of training is away from the workplace, it is most often used where the job requires a high level of technical skill

    * The main advantages of this type of training is that the workers learn the latest methods and techniques and it doesn't disrupt the work of other workers.

    * The main disadvantages of this is that the training is expensive and the worker doesn't make any output during training.

External recruitment - Business studies

External recruitment

Filling a vacant lost by somebody that is not already employed in the business.

* Brings in new ideas
* There will be a wider choice
* Avoid the risk of upsetting workers

Limitations

* It takes longer to fill the vacancy
* It is more expensive than external recruitment
* External applicant will need induction training, thus creasing expenses

Internal recruitment

Internal recruitment

Filling a vacant post with somebody that's already employed in the business

Advantages

* The vacancy is filled more quickly
* Applicants already know how the business works
* The business knows the strengths and weaknesses of the applicant
* Workers may feel more motivated by the chance of promotion

Limitations

* A better candidate may have been available from the outside of the business
* It could cause conflict between other internal candidates that should have gotten the job
* Doesn't bring any new ideas into the business
* There is still a vacancy to be filled since he got promoted and his last position is open

Trade union - Business Studies

Trade unions:

A trade union is an organisation formed and financed by workers for the purpose of protecting the interests of its members and improving their pay and working condition, they also provide other services such as legal advice.

Trade unions carry out the following roles:

* Provide legal support and advice
* Negotiating with employers to improve pay
* Resolve conflict

Benefits:

* Workers who join a trade union have greater power than when dealing alone.
* The collective power of all the members archives way better results than negotiating alone.

The role of management

The role of management

* Planning: aims will give the organisation a sense of direction or purpose.
* Organising
* Coordinating: means bringing together and an organisational chart to show who has authority to do different jobs
* Commanding: supervising and guiding
* Controlling: the managers will try to measure and evaluate the work of all individuals and groups.

Communication - Business studies

Communication is a two-way process that involves the sender of the message and the receiver. It occurs when a message is transferred from one person to another, who understands the content of the message

Effective communication:means that the information or message being sent is received, understood and acted upon in the way intended.

The process of effective communication

* A transmitter or sender of the message, this is the person who wishes to pass on the information to others.
* A medium of communication, for example a letter.
* A receiver , the person to whom the message should be sent
* Feedback, where the receiver confirm that the message has been received and responds to it, this ensures that the information has been correctly received by the right person and if necessary, acted upon.

Effective communication brings a number of benefits:

* Reduces the mistakes.
* Enables fast decision-making.
* Enabling quicker responses to market changes.
* Improving coordination between departments.
* Improving morale and motivation of the workforce.
* Improving customer relationships.



Communication methods:

* Verbal: this communication is done by using the spoken word, for example meetings and telephone calls.
* Written: provides a permanent record of a method and can be looked at more than once
    * Letter: this is used for formal commutation and their stakeholders, for example used to inform employees about a pay rise or replying a customer complaint
    * Memorandum: this is only used within the business.
    * Agenda: this is the order of conduct of a meeting.
    * Minutes of a meeting: this is written record of what actually was discussed in a meeting.
    * Job descriptions: written description of what every workers job involves
    * Purchase order: an official document which is sent to suppliers to request of materials that are needed by the business.
    * Invoice: an official form sent to customers request the payment of a product bought by the customer
    * Company magazine: many business produce magazines to inform about the new businesses products or future plans.

Stakeholder groups

Stakeholder groups:

• Internal
  • Owners: interested in the performance of the business.
  • Managers: are responsible for the performance of the business, if the business does well, the managers may receive bonuses or salary increase.
  • Employees: is the business is profitable it can mean better job security and a chance of pay rise.
• External
  • Lenders: the lenders, normally banks, are interested if they will get paid on the interest of any of the loans given to the business, the lenders want to make sure that the business is able to pay back.
  • Suppliers: the supplier care about getting paid for any goods they have delivered.
  • Customers: the customers have an interest in the business because it cares about if the company will exist in the future, also the customers care about warranty, if the business fails they may not be able to make warranty claims.
  • Government: the government is interested in the business because it wants its taxes to be paid on time
  • Local community: the local community cares about the new availability of jobs, about the possible noise and air pollution produced by the business.